Difference between revisions of "Category:Helpdesk"

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Redbrick's Helpdesk is an elite team of hard working individuals dedicated to helping Redbrick users by answering queries, running workshops and forwarding hundreds of mails to the admins.
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Redbrick's Helpdesk is <s>a lazy shower of absolute wasters</s> an elite team of hard-working individuals dedicated to helping Redbrick users by answering queries, running workshops and forwarding hundreds of emails to the admins.
  
 
== The Helpdesk Team ==
 
== The Helpdesk Team ==
* [[User:Johan|johan]]
 
* [[User:Coconut|coconut]]
 
* [[User:Landa2|landa2]]
 
  
Feel free to mail helpdesk[at]redbrick[dot]dcu[dot]ie with any problems at all.
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* [[User: mag1c]]
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* [[User: berns]]
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Feel free to mail [mailto:helpdesk@redbrick.dcu.ie helpdesk@redbrick.dcu.ie] with any problems at all. They also have an IRC channel: #helpdesk
  
 
== Helpdesk Tutorials ==
 
== Helpdesk Tutorials ==
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*[[Connect|Connecting to Redbrick]] - how to start using your account.
 
*[[Connect|Connecting to Redbrick]] - how to start using your account.
 
*[[Intro|Introduction to Redbrick]] - learn the basics.
 
*[[Intro|Introduction to Redbrick]] - learn the basics.
*[[Hey#Tutorial|Hey]] - how to use Redbrick's instant messaging program, hey.
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*[[Hey|Hey]] - how to use Redbrick's instant messaging program, hey.
 
*[[Account Customisation (zsh)|Account Customisation]] - how to change the look and feel of your Redbrick account.
 
*[[Account Customisation (zsh)|Account Customisation]] - how to change the look and feel of your Redbrick account.
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*[[Screen]] - a guide to using screen.
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*[[Tmux]] - a guide to using Tmux
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*[[Finch]] - command line tunnel to instant messaging, ie: msn, etc.
  
 
=== Chat ===
 
=== Chat ===
 
*[[IRC|Chat/IRC]] - find out how to chat with other brickies.
 
*[[IRC|Chat/IRC]] - find out how to chat with other brickies.
*[[Irssi]] - page about the irssi client, detailing more advanced features and commands.
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*[[Irssi]] - a page about the irssi client, detailing more advanced features and commands.
*[[BitchX]] - this is an alternate chat client available on RedBrick.
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*[[Weechat]] - this is an alternative chat client available on RedBrick.
*[[Bitlbee]] - use chat to connect to MSN, Yahoo & Google talk.
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*[[Bitlbee]] - use chat to connect to Discord, Facebook, MSN, Yahoo & Google talk.
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*[[Peepd]] - use chat to connect to Twitter.
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*[[OtherIrcClients]] - use ssh forwarding to connect with your own IRC client on your computer.
  
 
=== Email ===
 
=== Email ===
 
*[[Automatic Forwarding]] - how to remove or set up forwarding to different addresses.
 
*[[Automatic Forwarding]] - how to remove or set up forwarding to different addresses.
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*[[DCU Apps - Redbrick Email]] - setup your DCU Apps account to send and receive emails with your Redbrick address.
 
*[[Mutt|Using mutt]] - how to use mutt to read and send emails.
 
*[[Mutt|Using mutt]] - how to use mutt to read and send emails.
 
*[[Webmail]] - learn more about Redbrick's web-based mail clients.
 
*[[Webmail]] - learn more about Redbrick's web-based mail clients.
*[[Procmail]] - filter your mail and set up different mailboxes.
 
*[[Spam Removal]] - a way of cutting down the spam in your inbox.
 
  
 
=== Web ===
 
=== Web ===
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*[[Htaccess|.htaccess]] - using htaccess to password protect areas of your site.
 
*[[Htaccess|.htaccess]] - using htaccess to password protect areas of your site.
 
*[[PHP]] - tutorial on using PHP on Redbrick.
 
*[[PHP]] - tutorial on using PHP on Redbrick.
*[[Tomcat|TomCat]] - TomCat provides an environment for Java code to run in cooperation with a web server.
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*[[Tomcat|TomCat]] - provides an environment for Java code to run in cooperation with a web server.
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*[[Hosting Your Domain On Redbrick]] - a quick guide.
  
===News===
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=== News / Message Boards ===
 
*[[Redbrick Newsgroups]] - how to read and post to the Redbrick newsgroups using slrn.
 
*[[Redbrick Newsgroups]] - how to read and post to the Redbrick newsgroups using slrn.
 
*[[Using the Boards with Thunderbird|Boards with Thunderbird]] - how to use the boards in Thunderbird.
 
*[[Using the Boards with Thunderbird|Boards with Thunderbird]] - how to use the boards in Thunderbird.
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*[[Newsbeuter]] - how to set up newsbeuter for your RSS feeds
  
 
=== Unix ===
 
=== Unix ===
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*[[File Permissions]] - introduction to different file permissions and how to use chmod.
 
*[[File Permissions]] - introduction to different file permissions and how to use chmod.
 
*[[SSH-Keys]] - connect without typing a password
 
*[[SSH-Keys]] - connect without typing a password
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=== Programming ===
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*[[Programming On Redbrick]] - how to use Java, C and C++ compilers on RedBrick.
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*[[Cplusplus|C++]] - how to write, compile and run C++ programs using the g++ compiler on RedBrick.
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*[[svn|Subversion]] - Use Subversion for version control on RedBrick
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*[[Mercurial]] - Use Mercurial for version control on RedBrick
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*[[Git]] - use Git for version control on Redbrick
  
 
=== Misc ===
 
=== Misc ===
 
*[[Smilies]] - a guide on smilies, with lots of different and bizarre variations. :)
 
*[[Smilies]] - a guide on smilies, with lots of different and bizarre variations. :)
 
*[[Creating Man Pages|Creating your own man page]] - how to make your own man page.
 
*[[Creating Man Pages|Creating your own man page]] - how to make your own man page.
*[[Programming On Redbrick]] - How to use Java, C % C++ compilers on RedBrick.
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*[[Makefiles]] - how to write makefiles.
*[[Makefiles]]
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*[[Vim text editor]] - how to use Vim.
*[[Cplusplus]] - How to use Redbrick's C++ compiler.  
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*[[Acronyms]] - a list of commonly used acronyms.
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==Other Useful Stuff==
 
==Other Useful Stuff==
These pages weren't written by us, but are equally helpful, so we've included them here, because we're nice :)
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These pages weren't written by us, but are equally helpful, so we've included them here because we're nice :)
  
 
===Web===
 
===Web===
*[[Installing Gallery On Redbrick|Gallery]] - How to install Gallery on your own Webspace.
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*[[Installing Gallery On Redbrick|Gallery]] - how to install Gallery on your own webspace.
*[[Installing Wordpress on Redbrick|Wordpress]] - How to install a wordpress blog.
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*[[Installing Wordpress on Redbrick|Wordpress]] - how to install a wordpress blog.
*[[DokuWiki_on_Redbrick|DokuWiki]] - How to install your own wiki.
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*[[DokuWiki_on_Redbrick|DokuWiki]] - how to install your own wiki.
*[[Vanilla_on_Redbrick|Vanilla]] - Install a vanilla forum.
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*[[Vanilla_on_Redbrick|Vanilla]] - install a vanilla forum.
*[[PubCookie_on_Redbrick|PubCookie]] - Restrict access to web pages to Redbrick members.
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*[[PubCookie_on_Redbrick|PubCookie]] - restrict access to web pages to Redbrick members.
  
 
===Chat===
 
===Chat===
*[[Redbrick_Jabber/IM|Jabber]] - Connect to the RedBrick jabber server.
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*[[Redbrick_Jabber/IM|Jabber]] - connect to the Redbrick jabber server.
  
 
===Internet===
 
===Internet===
*[[How-To:Port Forwarding|Port Forwarding]] - How to port forward through RedBrick.
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*[[How-To:Port Forwarding|Port Forwarding]] - how to port forward through Redbrick.
  
 
===Unix===
 
===Unix===
*[[Mass Renaming Files]] - How to rename lots of files at once.
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*[[Mass Renaming Files]] - how to rename lots of files at once.
  
 
===Mac===
 
===Mac===
*[[Connecting_to_redbrick_with_Quicksilver|QuickSilver]] - Connect to RedBrick from your Mac with QuickSilver
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*[[Connecting_to_redbrick_with_Quicksilver|QuickSilver]] - connect to Redbrick from your Mac with QuickSilver.
  
 
__NOTOC__
 
__NOTOC__

Latest revision as of 19:39, 23 April 2020

Redbrick's Helpdesk is a lazy shower of absolute wasters an elite team of hard-working individuals dedicated to helping Redbrick users by answering queries, running workshops and forwarding hundreds of emails to the admins.

The Helpdesk Team

Feel free to mail helpdesk@redbrick.dcu.ie with any problems at all. They also have an IRC channel: #helpdesk

Helpdesk Tutorials

Here you can find guides on how to use different Redbrick services. These guides are maintained by the Helpdesk team - if there's something we've left out let us know.

Using Your Account

Chat

  • Chat/IRC - find out how to chat with other brickies.
  • Irssi - a page about the irssi client, detailing more advanced features and commands.
  • Weechat - this is an alternative chat client available on RedBrick.
  • Bitlbee - use chat to connect to Discord, Facebook, MSN, Yahoo & Google talk.
  • Peepd - use chat to connect to Twitter.
  • OtherIrcClients - use ssh forwarding to connect with your own IRC client on your computer.

Email

Web

  • Redbrick Wiki - how to use this wiki.
  • Webspace - how to use your Redbrick webspace and get your website up and running.
  • Transferring Files - how to use WinSCP and transfer files to and from Redbrick.
  • .htaccess - using htaccess to password protect areas of your site.
  • PHP - tutorial on using PHP on Redbrick.
  • TomCat - provides an environment for Java code to run in cooperation with a web server.
  • Hosting Your Domain On Redbrick - a quick guide.

News / Message Boards

Unix

  • Unix Intro - an introduction to Unix and basic commands that you can use on Redbrick.
  • Unix Advanced - some more advanced Unix features.
  • File Permissions - introduction to different file permissions and how to use chmod.
  • SSH-Keys - connect without typing a password

Programming

  • Programming On Redbrick - how to use Java, C and C++ compilers on RedBrick.
  • C++ - how to write, compile and run C++ programs using the g++ compiler on RedBrick.
  • Subversion - Use Subversion for version control on RedBrick
  • Mercurial - Use Mercurial for version control on RedBrick
  • Git - use Git for version control on Redbrick

Misc


Other Useful Stuff

These pages weren't written by us, but are equally helpful, so we've included them here because we're nice :)

Web

  • Gallery - how to install Gallery on your own webspace.
  • Wordpress - how to install a wordpress blog.
  • DokuWiki - how to install your own wiki.
  • Vanilla - install a vanilla forum.
  • PubCookie - restrict access to web pages to Redbrick members.

Chat

  • Jabber - connect to the Redbrick jabber server.

Internet

Unix

Mac

  • QuickSilver - connect to Redbrick from your Mac with QuickSilver.