Helpdesk: Difference between revisions

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Ayden

Bureaucrats, Suppressors, Administrators

24

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-Redbrick's Helpdesk is an elite team of hard working individuals dedicated to helping Redbrick users by answering queries, running workshops and forwarding hundreds of mails to the admins.
+Redbrick's Helpdesk is <s>a lazy shower of absolute wasters</s> an elite team of hard working individuals dedicated to helping Redbrick users by answering queries, running workshops and forwarding hundreds of mails to the admins.
 == The Helpdesk Team ==
-* [[User:Johan|johan]]
-* [[User:Coconut|coconut]]
-* [[User:Landa2|landa2]]
-Feel free to mail helpdesk[at]redbrick[dot]dcu[dot]ie with any problems at all.
+* [[User: regaus]]
+* [[User: xoreax]]
+Feel free to mail [https://www.redbrick.dcu.ie/about/contact/helpdesk helpdesk(at)redbrick(dot)dcu(dot)ie] with any problems at all. <s>They also have an IRC channel: #helpdesk</s>
 == Helpdesk Tutorials ==
-Here you can find guides on how to use different Redbrick services.
+Here you can find guides on how to use different Redbrick services. These guides are maintained by the Helpdesk team - if there's something we've left out let us know.
 === Using Your Account ===
 *[[Connect|Connecting to Redbrick]] - how to start using your account.
 *[[Intro|Introduction to Redbrick]] - learn the basics.
-*[[Hey#Tutorial|Hey]] - how to use Redbrick's instant messaging program, hey.
+*[[Hey|Hey]] - how to use Redbrick's instant messaging program, hey.
 *[[Account Customisation (zsh)|Account Customisation]] - how to change the look and feel of your Redbrick account.
+*[[Screen]] - a guide to using screen.
+*[[Tmux]] - a guide to using Tmux
+*[[Finch]] - command line tunnel to instant messaging, ie: msn, etc.
 === Chat ===
 *[[IRC|Chat/IRC]] - find out how to chat with other brickies.
 *[[Irssi]] - page about the irssi client, detailing more advanced features and commands.
+*[[Weechat]] - this is an alternate chat client available on RedBrick.
 *[[Bitlbee]] - use chat to connect to MSN, Yahoo & Google talk.
+*[[Peepd]] - use chat to connect to Twitter.
+*[[OtherIrcClients]] - use ssh forwarding to connect with your own IRC client on your computer.
 === Email ===
 *[[Automatic Forwarding]] - how to remove or set up forwarding to different addresses.
+*[[DCU Apps - Redbrick Email]] - setup your DCU Apps account to send and receive emails with your Redbrick address.
 *[[Mutt|Using mutt]] - how to use mutt to read and send emails.
 *[[Webmail]] - learn more about Redbrick's web-based mail clients.
-*[[Procmail]] - filter your mail and set up different mailboxes.
-*[[Spam Removal]] - a way of cutting down the spam in your inbox.
 === Web ===
@@ Line 35: / Line 40: @@
 *[[Htaccess|.htaccess]] - using htaccess to password protect areas of your site.
 *[[PHP]] - tutorial on using PHP on Redbrick.
-*[[Tomcat|TomCat]] - TomCat provides an environment for Java code to run in cooperation with a web server.
+*[[Tomcat|TomCat]] - provides an environment for Java code to run in cooperation with a web server.
+*[[Hosting Your Domain On Redbrick]] - a quick guide.
-===News===
+=== News / Message Boards ===
 *[[Redbrick Newsgroups]] - how to read and post to the Redbrick newsgroups using slrn.
 *[[Using the Boards with Thunderbird|Boards with Thunderbird]] - how to use the boards in Thunderbird.
+*[[Newsbeuter]] - how to set up newsbeuter for your rss feeds
 === Unix ===
@@ Line 46: / Line 53: @@
 *[[File Permissions]] - introduction to different file permissions and how to use chmod.
 *[[SSH-Keys]] - connect without typing a password
+=== Programming ===
+*[[Programming On Redbrick]] - how to use Java, C and C++ compilers on RedBrick.
+*[[Cplusplus|C++]] - how to write, compile and run C++ programs using the g++ compiler on RedBrick.
+*[[svn|Subversion]] - Use Subversion for version control on RedBrick
+*[[Mercurial]] - Use Mercurial for version control on RedBrick
+*[[Git]] - use Git for version control on Redbrick
 === Misc ===
 *[[Smilies]] - a guide on smilies, with lots of different and bizarre variations. :)
 *[[Creating Man Pages|Creating your own man page]] - how to make your own man page.
-*[[Programming On Redbrick]] - How to use Java, C % C++ compilers on RedBrick.
+*[[Makefiles]] - how to write makefiles.
-*[[Makefiles]]
+*[[Vim text editor]] - how to use Vim.
+*[[Acronyms]] - a list of commonly used acronyms.
+==Other Useful Stuff==
+These pages weren't written by us, but are equally helpful, so we've included them here, because we're nice :)
+===Web===
+*[[Installing Gallery On Redbrick|Gallery]] - how to install Gallery on your own webspace.
+*[[Installing Wordpress on Redbrick|Wordpress]] - how to install a wordpress blog.
+*[[DokuWiki_on_Redbrick|DokuWiki]] - how to install your own wiki.
+*[[Vanilla_on_Redbrick|Vanilla]] - install a vanilla forum.
+*[[PubCookie_on_Redbrick|PubCookie]] - restrict access to web pages to Redbrick members.
+===Chat===
+*[[Redbrick_Jabber/IM|Jabber]] - connect to the Redbrick jabber server.
+===Internet===
+*[[How-To:Port Forwarding|Port Forwarding]] - how to port forward through Redbrick.
+===Unix===
+*[[Mass Renaming Files]] - how to rename lots of files at once.
+===Mac===
+*[[Connecting_to_redbrick_with_Quicksilver|QuickSilver]] - connect to Redbrick from your Mac with QuickSilver.
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