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Helpdesk FAQ: Difference between revisions
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== How do I logon to Redbrick? == | |||
Click http://redbrick.dcu.ie/~haus/helpdesk/logging_in.html for all the login information. | Click http://redbrick.dcu.ie/~haus/helpdesk/logging_in.html for all the login information. | ||
==I forgot my password, how do I get it back?== | |||
Email the admin team by clicking http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=admins | Email the admin team by clicking http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=admins | ||
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Your password can only be reset, not recovered. But you can set it to whatever you like after it's reset :) | Your password can only be reset, not recovered. But you can set it to whatever you like after it's reset :) | ||
==What's chat and how do I get into it?== | |||
Redbrick uses IRC(Internet Relay Chat) to host chat. To jump straight in just type chat at the prompt and hit | Redbrick uses IRC(Internet Relay Chat) to host chat. To jump straight in just type chat at the prompt and hit | ||
enter. You'll be brought straight into the #lobby channel, which is redbrick's main channel. | enter. You'll be brought straight into the #lobby channel, which is redbrick's main channel. | ||
==How do I stop my Redbrick mail going to my DCU mail account?== | |||
Type "noforward" at the prompt and hit enter. It won't go to your DCU mail account anymore \o/ | Type "noforward" at the prompt and hit enter. It won't go to your DCU mail account anymore \o/ | ||
==Now that my Redbrick mail doesn't go to my DCU mail account where can I get access to it?== | |||
You can get it as web interfaced(like gmail etc) through: http://webmail.redbrick.dcu.ie | You can get it as web interfaced(like gmail etc) through: http://webmail.redbrick.dcu.ie | ||
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http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=helpdesk who'll be more than happy to help you with your queries. | http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=helpdesk who'll be more than happy to help you with your queries. | ||
==What's hey? How do I use it?== | |||
Hey is like command line Instant Messaging between you and another user. | Hey is like command line Instant Messaging between you and another user. | ||
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with any queries you may have. | with any queries you may have. | ||
==What's slrn? How do I use it?== | |||
slrn is the Redbrick Newsgroup boards available by logging in through putty and typing "slrn". | slrn is the Redbrick Newsgroup boards available by logging in through putty and typing "slrn". | ||
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http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=helpdesk and we'll be more than happy to help | http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=helpdesk and we'll be more than happy to help | ||
==How do I set up a MySQL/PostgreSQL account?== | |||
Email the admins with your username by clicking: | Email the admins with your username by clicking: | ||
http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=admins and ask them to set you up with an account for it. | http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=admins and ask them to set you up with an account for it. | ||
==Now MySQL has been set up, how do I connect?== | |||
The easiest way to do it is to type: rbmysql into the prompt and hit enter. | The easiest way to do it is to type: rbmysql into the prompt and hit enter. | ||
You'll be asked for your password and then connected to the MySQL server. You can view MySQL's online docs | You'll be asked for your password and then connected to the MySQL server. You can view MySQL's online docs | ||
by clicking http:// | by clicking http://dev.mysql.com/doc/refman/5.6/en/ | ||
==How do I change my username?== | |||
Email the admins with your current username and what you would like to change it to by clicking: | Email the admins with your current username and what you would like to change it to by clicking: | ||
http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=admins | http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=admins | ||
==How do I change my password?== | |||
Type passwd into the prompt and hit enter. | Type passwd into the prompt and hit enter. | ||
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Any queries email helpdesk, and they'll help you with anything you need. | Any queries email helpdesk, and they'll help you with anything you need. | ||
==What's vim? How do I use it?== | |||
Vim is a text editor. To learn how to use it, type vimtutor and hit enter at the prompt. | Vim is a text editor. To learn how to use it, type vimtutor and hit enter at the prompt. | ||
==How do I add a comment about my webpage on the member webpage listing?== | |||
You need to setup a directory in your public_html directory called ".utils". Next type "chmod 755 .utils" | You need to setup a directory in your public_html directory called ".utils". Next type "chmod 755 .utils" | ||
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http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=helpdesk | http://www.redbrick.dcu.ie/cgi-bin/writemail.pl?username=helpdesk | ||
==How do i stop myself getting logged out of redbrick in res?== | |||
This happens after 2 hours automatically, for security as well as keeping the number of sessions on the | This happens after 2 hours automatically, for security as well as keeping the number of sessions on the | ||